Responsible Gambling
A Big Candy Casino supports safe, controlled and informed play. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. If gambling stops being enjoyable or begins affecting your life, take a break and seek support.
Our responsible gambling commitment
We encourage every player to make informed decisions and keep gambling within affordable limits. You must be at least 18 years old to use an online gambling service in Australia. Never gamble if you are underage, impaired, distressed or unable to make a clear decision.
Gambling outcomes are based on chance. No strategy, system or betting pattern can guarantee a win. You should only gamble with money you can afford to lose, after essential living costs and financial commitments have been met.
Practical ways to stay in control
- Set a deposit, spending or loss limit before you play and keep to it.
- Set a time limit and take regular breaks from gambling.
- Keep gambling separate from rent, bills, savings and borrowed money.
- Do not chase losses or increase your stakes to try to recover money.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Keep your account details private and do not allow another person to use your account.
Account limits, time-outs, account closure and self-exclusion options may be available. Availability can depend on the service and your location. Contact our support team for information about the options available to you.
Recognising when gambling may be a problem
It may be time to stop and seek help if you are gambling more often or for longer than planned, hiding your gambling, borrowing money, missing work or important responsibilities, feeling anxious about losses, or trying to win back money. Problems can affect your finances, relationships, health and wellbeing.
If you are worried about your own gambling or someone else’s gambling, speak with a trusted person and contact a professional support service. Asking for help early can make it easier to regain control.
Taking a break or closing your account
You can ask our support team about taking a break, reducing access or closing your account. If you choose self-exclusion, do not create another account or try to bypass the restriction. We may need to verify your identity before applying account changes.
Before closing or restricting your account, check any unsettled transactions and contact support if you need assistance. Account restrictions are intended to support your decision to stop or reduce gambling, but they do not replace professional advice.
Support in Australia
Free and confidential help is available through Gambling Help Online at gamblinghelponline.org.au or by calling 1800 858 858. Support is available for people affected by gambling, as well as family members and friends. If you are in immediate danger or experiencing a crisis, call Triple Zero (000). You can also contact Lifeline on 13 11 14 for crisis support.
For account questions, limits or responsible gambling assistance at A Big Candy Casino, contact our customer support team. We are here to provide information and help you access the appropriate options.